You may cancel your individually purchased webinar registration and receive a full refund if your request is received by 5:00 p.m. ET on the business day before the webinar.
💸 Cancellation Policy
| Course Type | Refund Eligible? | Conditions |
|---|---|---|
| Individual Webinar | ✅ Yes | Cancel by 5 p.m. ET the business day before the scheduled webinar |
| After deadline | ❌ No refund | Transfers are still permitted (see below) |
| Webinar Package (any status) | ❌ Not eligible | Packages are non-refundable once purchased |
| Third-party purchases | ❌ We cannot process | Contact the organization you purchased from (e.g., state society) |
🔁 Can’t cancel in time? Transfers are allowed!
If you’ve missed the cancellation deadline, you can still transfer your registration to a different date/time or to another person at no charge — as long as the course hasn't been attended.
➡️ Learn how to transfer a course
⚠️ Important Notes
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This cancellation policy only applies to individual webinar registrations purchased directly from Surgent.
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Packages are not eligible for refunds, even if unused.
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If you purchased your course through a third party (such as your state society), all refund and cancellation requests must be made directly through them.
🆘 Need Help?
📞 Call us: (800) 778-7436
📝 Submit a ticket: Contact Support